FAQs

Got a question? We’re here to help.
  • What is laser engraving?

    Laser engraving is the process of using a laser beam to burn or engrave on many forms of materials such as wood, metal, marble, granite, acrylic, glass and much more.

  • How do I get my personal photo to you?

      (1) You can E-mail it to us at: ohiolasercreations@gmail.com

    We accept JPG, PDF, EPS, SVG and AI image files, Although we accept almost all forms of images files , if your scanning your image we recommend scanning it at 300 DPI or greater on a Grayscale setting. Size for scanned size of 4"x6" or finished product size

       

     (2) Need to mail us your Photo?

                        Ohio Laser Creations

                        78 N Hamilton Rd #1

                        Gahanna OH 43230

    we will engrave any picture, information or logo you send us. We assume you have all rights to reproduce any logo, picture, or information you send us. If it is copyrighted we will need it in handwriting on company letter head giving us the right to make the items. Please understand that you take full responsibility for all pictures, information, and logo you send to us and you agree to comply with all copyright laws. Ohio Laser Creations LLC is not responsible if you do not have these rights. If you have any questions please contact us prior to placing your order. Once your order is made it cannot be cancelled or modified.

  • I Took The Photo With My Phone, How Do I Send It With My Order?

    Today’s smart phones can take great pictures. You can e-mail the original image to us at ohiolasercreations@gmail.com Please be sure to attach the original image taken, not a smaller re-sized image. We will let you know if the image is going to work




  • What If I Don't Have A Digital Image, Only A Printed Photo?

    You can either mail us your photo (we will return the photo along with your laser engraved item); or you can scan the photo and e-mail it. When scanning, we recommend you scan at minimum 300 DPI to obtain good detail.



  • I Want To Send You A Photo I Saw On Facebook Or Instagram, Will That Work?

    Photos and images from web pages such as Facebook or Instagram are re-sized down to 72 DPI, which is a very small image size. It is difficult to make small images appear crisp and clear. It would be best to get the original non re-sized image if at all possible. View the image by zooming way in on a large screen to get an idea of what the image may look like when enlarged.



  • Should I Crop Or Re-Size The Image Before Sending?

    No, sending us your original non-modified image would be best. We will take great care in cropping and making adjustments to the image for the very best laser engraving possible. The higher the detail in the photo, the better the engraving will be, and every time a photo is modified or re-sized it loses precious detail. For the very best laser engraved photo, send us a large, original image with the subject in crisp focus.

  • What types of images are best for engraving?

    When it comes to quality, the higher the quality of the image greatly determines the quality of the engraving. Most images are acceptable for engraving, some are not. The ones that are not usually have certain characteristics about them such as very faded, very low detail or the subject has a shadow over it. Usually the higher the detail and the better the contrast the better the results. Some images just need a minor adjustment and we provide this service free with each order.

    When it comes to image size, the larger the image the better. With that said it’s better to not resize the image before either uploading or emailing any image file. 

  • What megapixel camera works the best?

    Using a 6 megapixel camera is recommended and will produce a crisper image on a larger canvas such as 18” x 24”. A 4 megapixel will have the same results but on a smaller canvas such as 8.5” x 11”. A minimum of 300 dpi is recommended.

    Pictures taken with your cell phone should be set on a minimum of 2 megapixels, 3 meg and over is preferred. You may send us an electronic formatted picture you have and we will do our best to provide you with the highest quality possible but cannot guarantee the quality.


  • Do you laser engrave knives?

    Yes, we have done knives of all types, sizes, and shapes. Best thing is bring it into the store.

  • How can I clean my marble and granite?

    The best method of cleaning engraved marble and granite is with a dry cloth. If necessary use a damp cloth to remove light stains and residue. Never use soap or detergent to clean marble as it can stain the surface. If the piece is to be placed outside calcium deposits can build up and discolor the engraving, it's recommended to lightly wipe the marble or granite periodically.


  • Materials that should not be cut or engraved with a laser

    There are materials that should never be processed with a laser because this will lead to the creation of toxic gases or dust which can also damage the machine.


    These materials include (but are not limited to):


    • Leather and artificial leather that contains chromium (VI)
    • Carbon fibers (Carbon)
    • Polyvinyl chloride (PVC)
    • Polyvinyl butyrale (PVB)
    • Polytetrafluoroethylenes (PTFE /Teflon)
    • Beryllium oxide

    Any material containing halogens (fluorine, chlorine, bromine, iodine and astatine), epoxy or phenolic resins


  • How can I clean my wood engraving?

    We have found that using furniture polish works well for cleaning and preserving engraved wood. To clean using furniture polish spray a light amount onto a soft cloth and lightly clean around the engraved area. Try not to spray directly on the piece as some polish may get into the fine details.


  • About Shipping and how long it might take?


    We ship out Priority Mail.  This takes about 2 to 3 day to deliver. Please allow 2-3 weeks on orders. We do special order on some of the product that we Laser on. 

  • Refund Policy

    All of our items are custom, and are designed to your specific requirements. We utilize a proofing process in order to insure layout accuracy prior to production and, as such, may not be returned unless layout information was engraved incorrectly compared to the approved proof, or the merchandise arrives damaged. For your protection, please review the proof carefully before approving. If the layout was engraved other than what was represented in the proof or if the item was damaged or lost during shipping, please call us within 7 days of receiving your product for instructions on returning your engraving. If you have any questions, please contact us and we will be glad to help make sure you get exactly what you want.


    Ohio Laser Creation

    78 N Hamilton Rd #1

    Gahanna, OH 43230

    614-269-7888


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  • Do you engrave guns?

    Not currently doing firearms, but we are inquiring for the federal Licensing. 

  • Do you laser engrave corporate gifts, awards, and promotional products?

    Yes, we do tons of corporate products every year for a variety of industries and customers.

  • Do you laser engrave wedding gifts and wedding decorations?

    Yes, we do all kinds of wedding engraving on a variety of materials. This type of engraving is great for gifts and wedding decorations. Popular items include bridesmaids gifts and custom glass products.

  • Do you laser engrave memorials?

    Yes, we’ve done all kinds of different memorials for a variety of situations.

  • Will you laser engrave on a product that I bring in?

    Yes, we will need to see it.

  • Materials that should not be cut or engraved with a laser

    There are materials that should never be processed with a laser because this will lead to the creation of toxic gases or dust which can also damage the machine.



    These materials include (but are not limited to):


    • Leather and artificial leather that contains chromium (VI)
    • Carbon fibers (Carbon)
    • Polyvinyl chloride (PVC)
    • Polyvinyl butyrale (PVB)
    • Polytetrafluoroethylenes (PTFE /Teflon)
    • Beryllium oxide
    • Any material containing halogens (fluorine, chlorine, bromine, iodine and astatine), epoxy or phenolic resins
  • Metal Marking with a CO2 Laser

    CO2 laser machines can directly mark a variety of coated metals such as anodized aluminum or powder coated stainless steel. However, bare metals reflect the wavelength of a CO2 laser, meaning direct marking typically requires a fiber laser source. But CO2 laser can be pre-treated with a metal marking compound prior to engraving with a CO2 laser.

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